Terms Of Service
This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.orderonmessiah.com website and Order On Messiah application for mobile and handheld devices.
For the purpose of these Terms of Use, wherever the context so requires, “you”, “user”, or “User” shall mean any natural or legal person who shall transaction on the Platform by providing registration data while registering on the Platform as a registered user using any computer systems. The terms “Order On Messiah”, “we”, “us”, “OOM”, “food delivery platform” or “our” shall mean Messiah.
Changes to the terms
These Terms of Use are subject to modifications. We reserve the right to modify or change these Terms of Use and other Messiah policies at any time by posting modified documents on the Platform and notifying you of the same for your perusal. You shall be liable to update yourself of such changes, if any, by accessing the same. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the other Messiah policies and note the changes made on the Platform. Your continued usage of the Services after any change is posted constitutes your acceptance of the amended Terms of Use and other Messiah policies. As long as you comply with these Terms of Use, grants you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform. By accepting these Terms of Use, you also accept and agree to be bound by the other terms and conditions and Messiah’s policies (including but not limited to Cancellation & Refund Policy and Privacy Policy) as may be posted on the Platform from time to time.
Messiah enables transactions on its Platform between participating Restaurants or Homechefs and buyers, dealing in (a) prepared food and beverages, (b) consumer goods, and (c) other products and services (“Platform Services”). The buyers (“Buyer/s”) can choose and place orders (“Orders”) from a variety of products and services listed and offered for sale by various restaurants or Homechefs on the Platform.
Messiah enables delivery of such Orders or completion of Tasks at select localities of Vasai-Virar (“Delivery Services”) by connecting third-party service providers i.e. pick-up and delivery partners (“PDP”) who will be responsible for providing the pick-up and delivery services and completing Tasks initiated by the users of the Platform (Users and Restaurants or Homechefs). The Platform Services and Delivery Services are collectively referred to as “Services”.
Provision of the services being offered by Messiah
Messiah is constantly evolving in order to provide the best possible experience and information to its Customers. You acknowledge and agree that the form and nature of the Services which Messiah provides, may require affecting certain changes in it, therefore, Messiah reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the site without any prior notice.
You acknowledge and agree that if Messiah disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content, which is contained in your account.
You acknowledge and agree that while Messiah may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services, Messiah may set such fixed upper limits at any time, at Messiah’s discretion
By using Messiah’s Services you agree to the following disclaimers:
The Content on these Services is for informational purposes only. Messiah disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated. Messiah reserves the right to make changes and corrections to any part of the Content on these Services at any time without prior notice. Messiah does not guarantee the quality of the Goods, the prices listed in menus or the availability of all menu items at any Restaurant/Merchant. Unless stated otherwise, all pictures and information contained on these Services are believed to be owned by or licensed to Messiah. Please email a takedown request to the webmaster if you are the copyright owner of any Content on these Services and you think the use of the above material violates Your copyright in any way. Please indicate the exact URL of the webpage in your request.
Any certification, licenses or permits (“Certification”) or information in regard to such Certification that may be displayed on the Restaurant’s listing page on the Messiah’s Platform is for informational purposes only. Such Certification is displayed by Messiah on an ‘as available’ basis that is provided to Messiah by the Restaurant partner(s)/Merchant(s). Messiah does not make any warranties about the validity, authenticity, reliability and accuracy of such Certification or any information displayed in this regard. Any reliance by a Customer upon the Certification or information thereto shall be strictly at such Customer’s own risk and Messiah in no manner shall assume any liability whatsoever for any losses or damages in connection with the use of this information or for any inaccuracy, invalidity or discrepancy in the Certification or non-compliance of any applicable local laws or regulations by the Restaurant partner/Merchant.
Messiah may from time to time introduce referral and/or incentive-based programs for its Customers (Program). These Program(s) may be governed by their respective terms and conditions. By participating in the Program, Customers are bound by the Program terms and conditions as well as the Messiah’s Platform terms. Further, Messiah reserves the right to terminate/suspend the Customer’s account and/or credits/points earned and/or participation of the Customer in the Program if Messiah determines in its sole discretion that the Customer has violated the rules of the Program and/or has been involved in activities that are in contravention of the Program terms and/or Messiah Platform terms or have engaged in activities which are fraudulent/unlawful in nature. Furthermore, Messiah reserves the right to modify, cancel and discontinue its Program without notice to the Customer.
Messiah may from time to time offer to the Customers credits, promo codes, vouchers or any other form of cashback that Messiah may decide at its discretion. Messiah reserves the right to modify, convert, cancel and/or discontinue such credits, promo codes or vouchers, as it may deem fit.
Reviews:
When you use the food delivery platform, you should be aware that the reviews displayed may come from Google, and that the platform may use these reviews in various ways to improve your experience. Additionally, you should understand that the platform is not responsible for the accuracy, completeness, or usefulness of the reviews obtained from Google, as these reviews are written by third-party users and may be subject to biases or inaccuracies.
By using the platform, you agree to the use of Google reviews to inform and improve the platform’s services and acknowledge that the platform is not responsible for any issues that may arise as a result of your reliance on these reviews. You also agree to abide by the platform’s guidelines regarding reviews and feedback, which may include rules around inappropriate or fraudulent reviews, and to refrain from using the platform to post reviews that violate these guidelines.